We answer all your questions

I’m a Glovo Partner and I don’t have a username. How can I get one?

Check your inbox carefully. You might have missed the email welcoming you to the Glovo Store. If you still can’t find it, request your log-in details again by filling out this short form.

Do I get any discounts in the store for being a Glovo Partner?

Yes, some of the products you’ll find on the store have special prices just for Partners. Log in using the Glovo Store account details we’ll send you to see them.

What kind of products are available on the store?

At the moment we offer Glovo bags, sustainable packaging, environmentally friendly plastic cutlery and other delivery-related products. We’re always adding new products and categories. There’s also safety equipment for couriers as well as backpacks, jackets and helmets.

How can I recover my password?

If you visit the log-in page, you can request a new one clicking on the link “Forgot your password?”, which you’ll find underneath the store log-in fields.

How can I see the history of the orders I’ve placed?

Only once you’ve logged into your account will you be able to see the orders you’ve placed. Access them by clicking on the profile icon in in the upper right-hand corner and clicking on “Orders placed”.

How long will an order take to reach me?

Delivery times range between 24 and 48 hours on working days.

What happens if I’m not at the delivery address when the courier arrives?

If the first attempt at delivery fails, we’ll receive an alert and we’ll get in touch with you so that you can speak to the courier and fix a time at which you’ll be able to receive it. The courier will attempt to deliver the products up to two times.

What is the co-branding service?

A service that we offer Glovo Partners who want to strengthen their brand image. We create a collaboration between the two brands, printing bags with the Partner’s logo on one side, and the Glovo logo on the other. If you want more information, click here and discover all the advantages.

I’ve placed an order, but I don’t know how it’s progressing. Is there any way of tracking it?

Yes, but only after the courier company collects your package from our warehouse. That will be when they send you a tracking code that you can use on their website to view the status of your delivery.

How does payment for the products work?

Just like other online stores, we’ll ask you for the details of a credit or debit card to finalise the purchase of the products you’ve added to your shopping cart.

Can I get a bill with the orders I’ve placed on it?

Yes, we’ll send you a single monthly invoice including all of the products you’ve purchased during the previous month. As you’ve paid on card at the moment of purchase, you won’t have to make any further payments.

Can I change my log-in email/username?

This isn’t a possibility at the moment, but we’re constantly working on the platform to make it easier to use.

Can I change the email address to which I receive notifications about the Glovo Store?

Yes, but only through your Account Manager. However, soon you’ll be able to do it quickly and easily through the Glovo Store.